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Frequently Asked Questions

Do you have a physical store?

No, we do not. Orders can only be placed on www.lolalli.com

Do I have to create an account to buy books?

Yes and this is very simple. Simply log in from the homepage and fill in all information for us to process your order.

How long does it take for my order to be delivered?

We deliver within 3-5 working days after we receive your order.

How can I cancel or modify an order?

If you order has not been shipped yet, you can fill in our form with your request here and we will assist you.

How much are your delivery fees?

Our delivery charges are based on your location: 1000F CFA (Yopougon, Abobo, Marcory, Koumassy, Cocody, Plateau, Adjamé, Treichville).

For other locations kindly contact us here for more details.

Can I change my shipping address?

Of course. You just advise your new address to us before delivery. Your address must remain within Abidjan for our courier to deliver your books.

What conditions are your books in?

Our books are used (carefully checked in compliance with our store policy) or new (directly from the publisher).

How often do you renew your store book collections?

We will keep you informed with Lolalli newsletters and social media platforms. You may also regularly check our store for the latest books.

I need more information about a book from your store. How can I do?

We do our best to provide all the available information about our books. If we miss some information, we recommend that you look on search engines for more details.

Can I come pickup my order?

Unfortunately we do not have this service available. Kindly use our courier service.

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